How to Book

Booking Information

Book online

Telephone bookings hotline

Lakeside Theatre Box Office Café: 01206 873288
Monday - Friday 8.30am - 4pm.
We work in partnership with Mercury Theatre Colchester who can sell our tickets over the phone or care of their Box Office.

Mercury Theatre Box Office (01206) 573948
Monday – Saturday, 10.00am – 8.00pm [4.30pm on the day of the performance].

In person

Lakeside Theatre Box Office Cafe, Square 5, University of Essex
Monday - Friday, 8.30am – 4.00pm
Saturday 10.00pm – 2.00pm
Mercury Theatre
Monday - Saturday, 10.00am – 8.00pm

Booking fees

A booking fee of £1.00 per order applies for posting tickets to your address.

Reservation of tickets

Tickets can only be held for 24 hours without payment. Reserved tickets must be collected and paid for by half an hour before the commencement of the production.


We are able to provide refunds up to 24 hours before the performance. After this point we are unable to provide a refund unless we are able to resell your ticket. Please call the box office for more information.

Exchanging tickets

Unlike many theatres we will exchange tickets for another performance or give you a credit to the value of your seats for use at a later time.


The Lakeside Theatre and Art Exchange have full disabled access. Wheelchairs can enter the theatre through the main box office. Please inform us when booking so we can meet your requirements.
We also have an access entrance (offering limited facilities) should you require a designated parking bay in close proximity to the theatre. An infrared enhancement system is available in the main auditorium. We welcome assistance dogs at all performances, please inform us when booking. For further information call the Arts on 5 Office on 01206 873261.


Please allow plenty of time for journey and parking. Visit our Find Us page for further details.

Join our mailing list

If you would like to receive regular e-mails and up-to-the-minute information for Arts on 5 events, please e-mail

Mercury Theatre

For information on the Mercury Theatre Colchester please visit

Further information

Latecomers will only be admitted during a suitable break in the performance. Please allow plenty of time for journey and parking.